FAQ

Colissimo (home/office, post office, pickup point/lockers):

• Cost: €6 for home delivery and €5 for pickup points.
• Delivery time: 2 to 4 business days after shipment.

Please note: Orders placed on the weekend are shipped on Monday. During new clothing launches, please allow an additional day for order preparation.

Mondial Relay:

• Cost: Free shipping on orders of €200 or more (otherwise, €5).
• Delivery time: 2 to 4 business days after shipment.

Please note: Orders placed over the weekend are shipped on Monday. During new collection launches, please allow an additional day for order preparation.

Shipping method: Delivery is via Colissimo.

Cost:

• Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint Martin, Saint Pierre and Miquelon, Saint Barthélemy: €15.
• French Southern Territories, French Polynesia, New Caledonia: €25.

Delivery time: 5 to 7 business days after shipment.

Please note: Orders placed over the weekend are shipped the following Monday.  During new clothing launches, please allow an additional day for order preparation.

Tracking: Once your order is shipped, you’ll receive an email with your tracking number. And don’t forget to enter your phone number in your customer account (under “My Addresses”).

European Union:

• Delivery via Colissimo to your home or a pickup location, then via local mail.
• Cost: Free for purchases of €200 or more. (Otherwise, €10)
• Delivery time: 3 to 8 business days (depending on the destination)

• Delivery via Mondial Relay is available in Belgium, Spain, Austria, Germany, the Netherlands, and Portugal.
• Cost: Free for purchases of €200 or more. (Otherwise, €8.)
• Delivery time: 3 to 5 business days (depending on the destination).

Switzerland:

• Delivery via Colissimo International, followed by local postal service.
• Cost: 15 CHF for all orders.
• Delivery time: 3 to 8 business days.

Please note: Taxes and customs duties may apply and are your responsibility upon delivery. The total amount of your order does not include these taxes and customs duties.

United Kingdom:

• Delivery via DHL.
• Cost: £15 for all orders.
• Delivery time: 3 to 8 business days.

Customs fees are included in the shipping cost.

Countries outside the European Union:

• Shipping via Colissimo International, followed by local postal service.
• Cost: 30€ for all orders.
• Delivery time: one business week (depending on the destination).

Please note: Taxes and customs duties may apply and are your responsibility upon delivery. The total amount of your order does not include these taxes and customs duties.

Tracking: Once your order is shipped, you will receive an email with your tracking number. And don’t forget to enter your phone number in your customer account (under “My Addresses”).

When your order is shipped, you will receive an email with your tracking number. You can also find your tracking number in the “My Orders” section of your customer account.

We operate on a just-in-time basis to deliver your order as quickly as possible, and unfortunately, you cannot choose the shipping date for your order.

This service is offered to you regardless of the amount of your purchase.
Only “store-exclusive” products are not available for in-store pickup.
Place your order online for in-store pickup by selecting the store of your choice (payment is made directly online using the usual payment options).

Once your order is placed, it will be prepared within 24 to 48 business hours if the item is in stock at the store you selected for pickup.
If the item you ordered is no longer in stock at the store you selected for pickup, a store that has the item will ship it to the store you selected for pickup.
With this shipping method, the preparation time is slightly longer, but it ensures you’ll receive the item. You can pick up your order during our stores’ business hours.
You’ll then have 15 days to pick up the order upon presentation of your ID. Returns for orders placed for in-store pickup can be made in-store or online.

P.S.: An order placed for in-store pickup cannot be shipped.

If you don't think you'll be able to be home when the package is delivered and it doesn't fit in your mailbox, the mail carrier will leave a delivery notice so you can pick up your package at the post office or the pickup location nearest to you.

Please note: Be sure to bring the delivery notice and a form of ID to the post office to pick up your package.

At BonneGueule, our inventory is split between our logistics warehouse and our stores.

As a result, it’s possible that one item in your order is available in our warehouse, while another is located in one of our stores. In this case, each item is shipped directly from its respective location.
As a result, you may receive your order in multiple packages, sometimes a few days apart and with different tracking numbers.
This process allows us, above all, to avoid canceling an item that’s still available in our network and to ship it to you right away.